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Request a certificate

Your fictional role in the call

A quality officer at a customer

See how to start the conversation

The caller names article and lot. The assistant identifies the document, verifies the customer number, reads back and dispatches. Dispatch without verification is locked, and you can see it.

You could say:

“I need the certificate of analysis for lot L240917A.”

Watch for:

  • Ask for a product document and follow the checks before it is sent.
  • Customer verification before a document is sent
  • A record of the document sent in the demo

Your situation 1 / 3

01

Which area do you work in?

This is about your actual job. Your fictional role in the call is shown separately. You can continue without choosing.